Refund Policy
1. Overview
This Refund Policy outlines the terms and conditions under which MeshaSec provides refunds for our services. We comply with consumer protection laws and regulations in various jurisdictions, including:
- EU/UK: Consumer Rights Act and EU Consumer Protection Laws
- US: Federal Trade Commission (FTC) Regulations
- India: Consumer Protection Act, 2019
- UAE: Federal Law No. 24 of 2006
2. Service-Specific Refund Policies
Penetration Testing Services
Refunds may be considered if:
- Service has not yet commenced
- Technical issues prevent service delivery
- Service quality significantly deviates from agreed specifications
- Service cannot be completed due to client-side issues
- Service is cancelled within the cooling-off period (where applicable)
Training Programs
Refund eligibility depends on:
- Time of cancellation before program start
- Completion status of the program
- Access to course materials
- Program-specific terms and conditions
- Jurisdictional requirements
Consulting Services
Refunds are evaluated based on:
- Project completion status
- Deliverables provided
- Time invested in the project
- Contract terms and conditions
- Client satisfaction metrics
3. Non-Refundable Items
The following are generally not eligible for refunds:
- Completed penetration testing reports
- Downloaded training materials
- Custom-developed security tools
- Services that have been fully delivered
- Third-party service fees
- Administrative fees
- Custom development work
4. Refund Process
To request a refund:
- Submit a written request within the applicable timeframe for your jurisdiction
- Include order number and reason for refund
- Provide supporting documentation if applicable
- Allow 5-10 business days for review
- Follow up if no response is received within the expected timeframe
5. Payment Method
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on:
- Your payment provider
- Your jurisdiction
- Bank processing times
- Currency conversion requirements
- Payment method restrictions
6. Jurisdiction-Specific Requirements
EU/UK Users
Under EU/UK consumer protection laws, you have the right to a 14-day cooling-off period for most services, with some exceptions.
US Users
Refund policies comply with FTC regulations and state-specific consumer protection laws.
Indian Users
We follow the Consumer Protection Act, 2019, regarding refunds and consumer rights.
UAE Users
We comply with UAE consumer protection laws regarding refunds and service cancellations.
7. Exceptions
We may consider exceptions to this policy on a case-by-case basis, particularly for:
- Technical issues beyond our control
- Service quality issues
- Billing errors
- Special circumstances
- Force majeure events
- Legal requirements
8. Contact Information
For refund requests or questions about this policy, please contact us at:
Email: billing@meshasec.com
Address: Bengaluru, Karnataka, India
For jurisdiction-specific inquiries, please contact our regional offices:
- EU/UK: eu.billing@meshasec.com
- US: us.billing@meshasec.com
- India: in.billing@meshasec.com
- UAE: ae.billing@meshasec.com